You may have seen in the news last year about the porcelain Remembrance Day poppies from the Tower of London being delivered damaged. Ouch. Not great for the customers who paid £25 each for the poppies, but equally bad news for the delivery company, who now have to deal with the negative publicity and responsibility for the damaged goods!
When it comes to logistics, our motto is “carefully does it”, to implement good processes and customer service. We’re responsible for more than 20,000 sq ft of secure and clean warehouses, looking after thousands of customer orders and deliveries each week; so for us, delivering an item in immaculate condition and treating packages respectfully is of real importance.
It’s about making our customers happy, after all.
But really, it’s about more than logistics. It’s about managing our entire supply chain effectively and ethically, to ensure that we can control the storage and delivery of the finished goods to meet and exceed our customers’ requirements.
This involves everything from processing your initial order, through to warehousing, handling the goods, to packaging and transporting your orders. All our stock is stored in a clean and secure warehouse, then entered into our fully automated system, CO3.
From here, it can be dispatched efficiently and carefully to any location in the UK and Worldwide. What’s also pretty cool is the fact that we have our own delivery van for when you get stuck and need those extra special or urgent deliveries!
And it doesn’t stop there. Customer support before, during and after the sale are important to us. With a team of account managers, production experts and logistics specialists, we can ensure that your products are in safe hands, any questions will be answered, and if any problems do arise – we’re on hand to resolve them quickly.
Complete Branding Solution
We’re experts in providing the complete branding solution for our clients, so please get in touch today to discuss your requirements and how we can help you with your branded merchandise and clothing. Call us on 08707 500057 or drop us a line by email.