New on-line ordering solution for Newcastle City Council and Your Homes Newcastle
When local authority Newcastle City Council contracted with us, they were seeking a new uniform range as part of their partnership with Your Homes Newcastle, the company responsible for managing their Council homes on behalf of the Council. They required a uniform range that was ‘dual-branded’, with both the company logo and the Newcastle City Council branding that was stylish and fit for a range of purposes and wearers – from housing management personnel through to the concierge team, warehousing and gardening services staff.
We wanted to create an easily accessible way for all stakeholders within both organisations to view the complete range of clothing and, order on-line through a central portal. We designed a bespoke and easy-to-use CO3 online ordering system which resolved their key requirements whilst providing a suite of additional features such as:
- Order approval process: users can place orders and/or save baskets which they then “send for approval”
- Controlled purchasing: all order approvals go to one main ‘order approver’ per department, helping to control costs – and in many cases, reduce them
- Reduced paperwork
- Transparent reporting on all purchases made; which is also beneficial for auditing purposes
- Bespoke functionality: all custom features are provided without extra or hidden costs to the client
Hannah Potts, project manager for all CO3 website builds added “This is the first site to be built on our newest version of CO3 – CO3 2.0. It takes advantage of best practices in web development such as responsive design, whilst also being completely bespoke for our client, Newcastle City Council. As project manager it’s my job to ensure all CO3 systems are built within an agreed time frame as well as offering the features and functionality that the client requires. Controlled purchasing was key in this project, due to the numerous stakeholders involved from Your Homes Newcastle, our focus was to create a single, easy to use system that removes complexity and allows for centralised brand and purchasing control, without limiting choice for the department/person who requires a particular uniform”.
The client’s feedback
David Bell, Procurement Officer at Your Homes Newcastle says the company and the council are delighted with the finished result:
“One of the reasons why we chose to work with Creative Emporium was their technical capabilities with ‘web’. They proposed an on-line ordering system that we knew would streamline the uniform ordering process as well as offering cost efficiencies and, provide us with greater control from a purchasing perspective – aspects that were of vital importance to our Organisation. The whole website process, from design through to build, has been clearly communicated to us at each stage, identifying clear timescales and updates throughout. We have found that the finished website is easy to use from a customer perspective and, will provide us with important analytical information from a reporting point of view. I have no hesitation in recommending Creative Emporium to any company (both private and public), who are looking for a website that not only looks great, but offers amazing functionality and an overall fantastic customer experience.”
What is CO3?
If you’re not yet using CO3, it’s our bespoke built online ordering system that removes all the pain, administration, and hidden costs out of ordering branded merchandise and clothing (and any third party products). All CO3 systems are built in-house by our digital experts and are available to all our clients..
Complete Branding Solution
We’re experts in providing the complete branding solution for our clients, so please get in touch today to discuss your requirements and how we can help you with your branded merchandise and clothing. Call us on 08707 500057 or drop us a line by email.